"Kristi has a way of setting the room at ease which allows the group to quickly build trust with each other and her. This trust is what makes for dynamic dialog and team growth. With her wealth of knowledge and experience across so many industries she was able to relate to the needs of everyone in the group. Her personal stories allow us to quickly relate to her and know that she 'gets it'."

Brian Riordan, Customer Success Lead
Strava

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Re-Entry Package, Part 2 - Engage for Impact

(posted: May 18th, 2020)

I hope you are staying grounded, healthy, and hopeful.

In all likelihood, your culture will change as a result of the pandemic.

This crisis could bring your people together and facilitate a collective spirit of endurance.

Or it could push people apart, with individuals distrusting one another and predominantly looking after themselves.

How prepared was your organization culturally to deal with this crisis?

Will the ongoing situation bring your employees together or drive them apart?

Will they see you, the leaders, and the organization differently when this is over?

Leaders, you need to consciously engage for impact!

I have two articles for you this week.

1) First, from Josh Bersin, a piece that directly addresses employees' new needs. I don't think any of you will be surprised to find that work-life balance, patience, and increased communication are major elements.

As you read through this, think about your own people: What are you hearing from them? Are you asking lots of questions? Are you asking the right questions to elicit their genuine concerns? If you are, you are in great shape! If you're not sure, think about what you could be asking.

When in doubt, simply ask, "What else?" and give the person the space to respond.

Second is the letter Airbnb's CEO sent to his full staff letting them know about the company's decision to lay off 24% of the employees. This is a painful subject, but Brian Chesky did a fantastic job of softening the blow as much as possible, and showing his, and the company's, humanity. You may be lucky enough to not be facing this tough choice, but this letter is nevertheless a great example of how to be human and genuine, and vulnerable, with your people.

As always, if I can help you sort through some of this and decide which elements of employee engagement to focus on, I'm here. We're all in this together, and together we'll get through!

The Re-Entry Package Series:

Stay grounded, healthy, and hopeful,
- Kristi

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