"I have worked with KLR Consulting for 16 years and have never worked with anyone who has more passion and dedication to organizational excellence and customer satisfaction than Kristi. Her 'real life' operational experiences in the hospitality industry give her consulting skills great dimension."

John Cutter, CEO
Friendly's Ice Cream Corporation

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Conflict Management

Productive Conflict

Do your leaders and teams avoid conflict? Or, on the other hand, is the conflict in your workplace mean-spirited and negative? Either way you're losing good ideas, productivity, and profit.

Workplace conflict is inevitable, but you can change the way you and your teams approach conflict so that it is respectful and productive.

Why does conflict happen? How do we navigate it so that we retain our dignity, and our relationships?

Almost more about conflict understanding than conflict resolution, our DiSC-assessment-based program starts with highly personalized content that increases awareness of your behaviors and tendencies with conflict, gives insight into your teammates' conflict behaviors, and how to effectively respond in conflict situations.

Understanding and working with conflict is really all about communication, so we go on to facilitate your understanding and increase your awareness through incorporating elements of Brene Brown's teachings and the MRI (Most Respectful Interpretation) technique.

This is not your average conflict resolution program!

Some of what you'll experience includes:

  • Exploring the positive and negative conflict behaviors of your DiSCŪ style as well as your teammates' styles.
  • Developing an understanding of how to manage your response to conflict situations.
  • Discovering communication strategies to use when engaging in productive conflict with colleagues, direct reports, bosses and clients.

Conflict doesn't have to be destructive! Learn how conflict can be a productive tool for your team, and improve workplace results, retention, relationships and, ultimately, your bottom line.

Take a look at a sample Productive Conflict Profile.

Download the Productive Conflict one-sheet.

Our programs are always customized to the needs of your organization or team.

Ready to get started? Contact Us to schedule your free 30-minute consultation.

"When Power Catalyst experienced a burst of growth in staff and revenue, the changes triggered dislocations in the leadership of the company. This resulted in deadlocks in executive decision making and sagging confidence among the staff. In order to address these issues head on, we turned to KLR Consulting who lead a discovery process, to which the members of the board, the executive team, and the entire staff contributed. The program helped identify team strengths on which the company could build. With KLR's leadership in several focused sessions, the individuals on the leadership team expressed their positions, identified their shared objectives and worked on their differences in goals. KLR then navigated our team through a course of action that removed the deadlocks among the executive team. As a result, Power Catalyst was in a position to tackle the rough waters of the economic downturn with a leadership team that was far more aligned and equipped with the tools needed to make tough decisions together. KLR Consulting continued as an executive coach for individuals on the team for several months, and continued to support the resolution of any residual issues."

Michael Leppitsch, CEO
Power Catalyst