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(posted: June 12th, 2009)
At a time when many business leaders are retrenching, Tony Hsieh, CEO of Zappos is thinking big. Hsieh is widely regarded as one of the most innovative Internet marketers of all time. But he has a hard time getting exited about this. He doesn't seem to care much about that part of his journey.
What he really cares about is making Zappos's employees and customers feel really, really good. He has decided that his entire business revolves around one thing: happiness.
Everything at Zappos serves that single end. Here are some best practices I picked up from a recent article in Inc Magazine and there are many more I am discovering. Here are just a few practices that he is doing to make a big difference:
I'd love to hear your thoughts!
This blog post was originally posted at www.linked2leadership.com.