"On behalf of Diablo Valley College's Hotel and Restaurant Management Program and its students, I would like to thank you for a magnificent keynote speech. Your words enhanced the evening's event, but most importantly enriched the lives of the students in attendance. You captured the minds and hearts of the students and they have not stopped commenting on what an inspiration you were to all of them. Again, thank you."
Leslie Styles, President
Diablo Valley College Hotel and Restaurant Management Program
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Plan for your best year - tips and strategies to make the most of your year.
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(posted: November 29th, 2011)
"If your actions inspire others to dream more, learn more, do more and become more, you are a leader."
John Quincy Adams
Ask yourself this:
I believe some of the most important responsibilities of a manger are to:
As John Maxwell shares:
"An effective leader can describe what good performance looks like."
Most of us would rather have a root canal (without the Novocaine) than to give an employee feedback about poor performance. Particularly when it relates to a behavior based issue. Yet we eagerly discuss, or more accurately complain, about these issues to colleagues, friends, or family.
"So, what stops us from providing feedback to the employee?"
Yes, the idea of proving feedback is '''very important, but certainly not easy. Some challenges my clients have voiced to me include:
"Words are powerful vessels. In a second they can transport us from one state of consciousness to another."
Things that we were not aware of, and could be just what we need. In that same second, words can also tear us up and kill every ounce of motivation we have.
"A coach is someone who tells you what you don't want to hear, and has you see what you don't want to see, so you can be who you have always known you can be."
When providing that very important and candid feedback to your employees, ask yourself this:
The timeless words from the great German novelist and philosopher Johann Wolfgang von Goethe are a timeless invitation for us all:
"I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming."
Johann Wolfgang von Goethe
Many of you are in the process of delivering performance appraisals before the end of the year. If not, you certainly have the opportunity to share feedback with those that surround you. Both in your personal, and your professional lives. Here is my invitation to you over the coming six weeks (and beyond):
If you do this, I can guarantee you will be an instrument of inspiration.
"You are not only responsible for what you say, but also for what you do not say."
I'd love to hear your thoughts!