"I have worked with KLR Consulting for 16 years and have never worked with anyone who has more passion and dedication to organizational excellence and customer satisfaction than Kristi. Her 'real life' operational experiences in the hospitality industry give her consulting skills great dimension."
John Cutter, CEO
Friendly's Ice Cream Corporation
Teams must pay attention to outcome-based results, and ensure all members are doing their part.
Teams that hold each other accountable are more productive & successful.
Commitment from team members is one of the building blocks of effective teams.
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(posted: March 5th, 2014)
At a mid-sized law firm, one of the two founding partners wants the rest of the partners to take a hand in determining the future of the firm. They have strategic planning meetings, but over the course of several years, nothing really gets done at these meetings. Everyone says they want to participate, yet when it comes to the actual meetings the partners are disengaged, distant, seemingly uninterested in the agenda. How can we bridge the gap between their talk and their actions and get them to participate? (Read the complete Success Story here)
An experienced facilitator will turn this difficult situation into a successful gathering where important or critical objectives are met or even exceeded.
Facilitation, n.: The act of making easy, or easier
Facilitator, n: One that helps to bring about an outcome (as learning, productivity, or communication) by providing indirect or unobtrusive assistance, guidance, or supervision.
Facilitated Session, n.: A highly structured, organized meeting in which the facilitator steers the participants through a series of steps or actions to reach a result that is created collaboratively, and understood and accepted by all.
1) Frees You To Participate. As a leader, you feel responsible for initiating and leading meetings. But sometimes you are more effective when you sit at the table and participate equally in the discussion with your executive team. This is especially true for strategy meetings, or when you are working on the team dynamics themselves. With a professional facilitator, you can focus on the work that needs to get done.
2) Objectivity. It is impossible for you to remain neutral on the content, process, and results, yet you want the participants to feel free to discuss their thoughts and opinions openly. If you lead the meeting, some people may feel intimidated, because they think they are expected to agree with you. Separating the leader and facilitator roles will help ensure that the meeting sticks to the agenda and that people get involved.
3) They Keep You On Track. A skilled facilitator will guide you through the process, maintaining focus on the issues or the specified topic. When you get a bunch of people together, especially executive teams, you can end up with someone who dominates the discussion, someone who likes to play devil's advocate (inappropriately), and those who clam up and say nothing. Your professional facilitator watches for this, asks the right questions at the right time, and manages participation to ensure that everyone contributes in their own way.
A 50-member board is gathering to do some work on the best direction for their advocacy group. The members are all C-level executives from major companies who are normally in competition with each other, but in this situation, they need to come together and make some decisions.
How do we make this situation comfortable and safe so that these executives are willing to engage?
Professional facilitation. (Read the Success Story here)
4) The Stakes Are High, or Issues Are Complex. When you've got complex issues to deal with, or potential conflict among team members, a skilled facilitator is a must. She will stay alert to keeping the group focused and moving forward, and will be able to handle any conflicts that do arise. A great facilitator can actually help you achieve positive results from meeting conflict.
5) Energy, Engagement & Results. Without a facilitator, your meetings often result in no or little change. With a facilitator, you set your goals in advance, and then your facilitator creates activities that encourage participation, keep the group energized, and get results.
The choice of a facilitator for your next group meeting, workshop, retreat, or conference should be based on your leadership beliefs, your group's history of effectiveness and interaction, the importance or value of the meeting deliverables, and your own desired level of participation in the meeting. With the right facilitator, you can expect your meeting to be the most successful yet.
If you have further interest in the facilitation process, or doubts about using a facilitator, please get in touch with me.
Oh, and what happened to the law firm and the 50-member executive board? Check out their Success Stories, below, to learn how both groups benefited from facilitation!